Ligia Hanna





Ligia Hanna





About Ligia

Hello! my name is Ligia Hanna. It’s so lovely to meet you! I’m a business analyst with ten years of financial experience in Brazilian and USA Banks focusing on consumer trust and retention. I am ready for the next Canadian challenge launching a successful initiative from beginning to end. I’d love the opportunity to put my expertise to work for you.

  • Residence: Canada
  • Language: Brazilian Portuguess, English, and Spanish
  • Employment: Available
  • Location: Western Canada
Ligia Expertise
Banking & Finance

With 10+ years of experience, knowledge across multiple banking products (loans, lines, credit cards, insurance, home equity lending), dual regulated environments (BRA-CAN-USA) and industry segments (hotel, retail, airline, entertainment), Ligia is strategic, highly adaptive, with strong relationship skills and collaborative leadership style, that allows her to succeed complex matrixed organizations.


Ligia excels at managing and cultivating relationships with a network of stakeholders including boards, members, customers, teams, governments, employees and communities. Ms. Hanna is a flexible team player who enjoys taking on challenges and is committed to lifelong learning. She is energized by opportunities to contribute toward strong, vibrant, healthy and sustainable communities.


Ligia Hanna is an entrepreneurial-minded senior business analyst successful in starting, building, improving and growing the profitability, performance and value of organizations in public, non-profit, charitable and for-profit industries. Mrs. Hanna is inspired to challenge the status quo and leverage the changing digital landscape to change how we market products and engage consumers.

Risk Management

Risk Management professional with five years of experience in risk information systems, Anti-Money Laundering Operations, Customer Due Diligence. Extensive experience in report preparation and banking analysis. Mrs. Hanna is passionate about starting and growing great business and energized by opportunities to assess the situation at hand and develop solutions for the team.

★ 7 ★ Canadian Certificates
★ 11 ★ Championship Awards Won
★ 1 000 ★ Volunteer Hours Worked
★ 5 ★ Countries Visited
Jan. 2018 - Present
Customer Engagement
Showcase Saskatchewan

• Collaborated and communicated daily with a marketing team of 15 people. Gave Customer Satisfaction monthly presentations to the team.
• Facilitated team meetings for a project that increased revenue for local clients.
• Contributed to a Digital Business Directory that won a 2018 ecommerce Design Award.
• Worked with individual customers to renew annual contracts to ensure customer retention.

Aug. 2013 - Jun. 2015
Risk Management Professional
Citibank. Sao Paulo, Brazil

• Performed enhanced due diligence reviews for high-risk clients operating new accounts of at least $100 million. Worked under severe time constraints to solve problems for both internal and external customers.
• Studied the conditions provided by the Brazilian’s Center Bank standards, gathered relevant information, and evaluated the potential impact of financial risks.
• Performed searches using SAR, NESS, GOOGLE, and other sources, reviewed customer and account information, analyzed compiled data and provided assessment reports and executive summaries.

Jul. 2010 - Jul. 2013
Business Analysis
Citibank - Risk Management (Retail Operation). Sao Paulo, Brazil

• Provided assessments of businesses and credit risks for individual borrowers, with borrowings of more than $50 million, to establish borrower risk rating.
• Reviewed retail employee’s analysis regarding necessary procedures, bank transactions, events and unilateral termination of accounts.
• Used GRB Systems, EXCELLER System, Proprietary Database, and Excel to verify if all the data samples were correct.

Dec. 2008 - Jun. 2010
Corporate Call Center
Citibank - Citi Service. Sao Paulo, Brazil

• Worked over the phone and relayed critical details: statements, investments, reports, bank transfers: complaints promptly. Interacted with customers in a professional, friendly, efficient and confident manner.
• Processed an average of 70 customer transactions with extreme attention to details including uploading customer incidents and requests and forwarding them to the appropriate professional teams.
• Screened potentially fraudulent calls. Provided department support and reports to the manager. Consistently exceeded department performance standards.
• Used GRB Systems, EXCELLER System for daily operations to efficiently provide services.

Dec. 2005 - Jun. 2008
Jr. Financial Operations Analyst
Santander Bank – Financial Loans Small Operations. Sao Paulo, Brazil

• Performed enhanced loan analysis for small businesses and enterprises. Evaluated applicants’ creditworthiness for loans ranging from $20,000 to $250,000.
• Verification of loan Security and financial standing presented loan requests to the loan department, and authorized fund releases.
• Used Altair System to transfer fund; register transactions, and access information. Identified and corrected billing issues. Worked with multiple departments to ensure critical problems were communicated immediately and adequately.

Bachelor of Advertising
FIAM – Faculdades Integradas Alcantara Machado. Sao Paulo, Brazil

Bachelor’s Degree in Advertising, Sao Paulo, Brazil

English for Employment Program
Saskatoon Open Door Society

6 weeks (54 Hours) English for Employment Program as of October 11th 2018

Service Best Customer Service Training
Service Best Saskatchewan

Tourism Saskatchewan, Canada. Registration Number 201811190034

Financial Services Preparation Class
Saskatoon Open Door Society

Participants received sixty hours of orientation and training in the financial service sector including: banking products and services, customer service, soft skills, and speed mentoring with RBC.

Learning Workplace Specific English-Financial Services
Saskatoon Open Door Society

18 Hours of training in Learning Workplace Specific English-Financial Services as of November 22, 2018.

My Skills
  • Microsoft Office (10+ years)
  • Administration (10+ years)
  • Customer Service (10+ years)
  • Banking (10+ years)
  • Credit Analysis (10+ years)
  • Risk Assessment (5 years)
  • Risk Management (5 years)
  • Call Centre (4 years)
  • Brazilian Portuguese (Speaking - Reading - Writing)
  • Canadian English (Speaking - Reading - Writing)
  • European Portuguese (Speaking - Reading)
  • Spanish (Speaking - Reading)
Latest Posts
February 1, 2018 Ligia Hanna: Past, Present, and Going.

Hard Work, Training Hopefully Leads to Dream Come True. Published by Saskatoon Open Door Society, Connections – Volume 1 Issue…

Get in Touch
  • Address: Western Canada
  • Email: email @ ligiahanna ⍣ com
  • Phone: 306 ⍣ 700 ⍣ 0550
  • Employment: Available
Contact Ligia Hanna