• Performed enhanced due diligence reviews for high-risk clients operating new accounts of at least $100 million. Worked under severe time constraints to solve problems for both internal and external customers.
• Studied the conditions provided by the Brazilian’s Center Bank standards, gathered relevant information, and evaluated the potential impact of financial risks.
• Performed searches using SAR, NESS, GOOGLE, and other sources, reviewed customer and account information, analyzed compiled data and provided assessment reports and executive summaries.

• Provided assessments of businesses and credit risks for individual borrowers, with borrowings of more than $50 million, to establish borrower risk rating.
• Reviewed retail employee’s analysis regarding necessary procedures, bank transactions, events and unilateral termination of accounts.
• Used GRB Systems, EXCELLER System, Proprietary Database, and Excel to verify if all the data samples were correct.

• Worked over the phone and relayed critical details: statements, investments, reports, bank transfers: complaints promptly. Interacted with customers in a professional, friendly, efficient and confident manner.
• Processed an average of 70 customer transactions with extreme attention to details including uploading customer incidents and requests and forwarding them to the appropriate professional teams.
• Screened potentially fraudulent calls. Provided department support and reports to the manager. Consistently exceeded department performance standards.
• Used GRB Systems, EXCELLER System for daily operations to efficiently provide services.

• Performed enhanced loan analysis for small businesses and enterprises. Evaluated applicants’ creditworthiness for loans ranging from $20,000 to $250,000.
• Verification of loan Security and financial standing presented loan requests to the loan department, and authorized fund releases.
• Used Altair System to transfer fund; register transactions, and access information. Identified and corrected billing issues. Worked with multiple departments to ensure critical problems were communicated immediately and adequately.